Client Testimonials

Our five-star customer rating at Service Magic tells a lot about how we do business and value our customers.  Don't take our word for it though -- listen to what our customers have had to say about our service.

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We needed a new kitchen. All of our cabinets were original to the house and showing the wear and tear of 19 years of use by an active family. We looked at every possible alternative from complete replacement to resurfacing. Replacement was out of question due to the expense and complete displacement while the work was done.

We chose Custom Wood Cabinet Refacing after getting numerous quotes. The price was more than fair. The work was done on time and everything looks fabulous. We feel we got a first class remodel for a fraction of the cost and inconvenience.

Michael B.
Crown Point, IN

My cabinets were 25 years old & desperately needed help. The price was competitive, service was great, and the end result fabulous! Highly recommend!

Cara D.
Crete, IL

Couldn't be happier with the look of our "new" kitchen. I wanted a custom look at a fraction of the cost, and Jack delivered just that! Highly recommend!

Jen G.
Lowell, IN

I researched different cabinet refacing companies, and found Custom Wood Cabinet Refacing on another site (Home Advisor). That site had good reviews and I decided to go forward to get an estimate. Ray came to my home, and listened to what I wanted in regard to updating my cabinets. He was very respectful, and suggested certain products, and was very detailed on what they would provide regarding installation. He gave me a quote, and was not aggressive for me to sign immediately, which I was very happy with. I had previously received a quote from Home Depot (rep was very very pushy and quote was ridiculously high), and Ray's quote was substantially lower, so I made decision to move forward. Ray's partner Jack did the installation, along with his assistant. Jack explained the installation process and gave me a timeline (one week 'Monday thru Friday'), which he stood by. Was very respectful in my home, and also coordinated installation of a quartz counter top, which was also installed in that installation week. Overall, I am very impressed with Ray and Jack and their professionalism, and knowledge of proper cabinet refacing, and their genuine concern that I was happy with the project, which I am very very very happy with the end result. Every time I walk into my kitchen, I feel like I had completely new cabinets installed, and it's still hard to believe that cabinet refacing completed in a week, would have this wonderful result!

Fran W.

Ray is the salesman. He was out of town when I contacted him, but he answered my request and informed me that he would be happy to see when he was back in town. Which I believe was few days later. I sent him a picture of my old cabinets and that started the process.He came to my home and showed me samples. I knew what I wanted and quickly made a decision. He inspected my cabinets and took measurements. He described in detail how the process would be performed and we entered into the contract. It took approximately 8 weeks to custom make the doors, and that was just fine with me. I had spent the previous 6 months trying to figure out if I could afford new cabinets. I contacted major retailers and the price quotes were more like buying a new car. It was just too expensive and the thought of being without a kitchen for 6 weeks was just too much for me. Jack and his assistant came on a Monday and were finished by Wednesday. They started the day about 9 am and usually left about 4 pm. They cleaned up at the end of each day. On the last day, I could not believe what I saw. There was no trace of the old cabinets from the 1970s. The refaced cabinets made my kitchen look new and more spacious. I love my kitchen, and I am anxious to start cooking again. Jack and his assistant did an outstanding job refacing my kitchen cabinets. I could not be more pleased. Thank you Ray and Jack.

Betty M.

I left you a voice mail on your cell, but also want to send you a short note on how incredible our kitchen now looks. I had no idea that the project would have turned out the way it did. I am sure that no one needs to tell you the excellent first-rate craftsmanship and attention to detail that Jack and Chad provided to us, and also including the countertop installers whose work is beyond compare. My better half just stands in her new kitchen and just keeps saying 'Wow...'.

Scott B.

These guys exemplify the word professional. Ray is perfectly suited as the point of initial contact because of his pleasant demeanor and knowledge of the entire refacing process. He was also very helpful, not pushy, in assisting us decide on colors and styles to match our decor. The fun begins when the work begins and you meet Jack. Jack was a pleasure to have in our home, he is as good naatured and down to earth as he is excellent at his craft. He truly treats your project as if it was his own. I couldn't be happier with the results, the transformation is incredible. The worst part of working with these guys is saying goodbye upon completion.

Phillip M.

I love working with guys who have been around for a long time and know what they are doing. I also love having the work done by the owners and not sub contracted to others. Jack was accomadating, thoughtful and very responsive.

Amy S.

I couldn't be more pleased with my new kitchen. The project involved cabinet refacing, new doors and drawer fronts. Installation of new sink, faucet and disposal. Totally comfortable with having the installer in my home while I was at work all day. This was my first major home project since becoming a widow and both Ray and Jack were extremely patient and accomodating with all my questions and concerns.

Laura C
Hobart, IN

It was a great experience. Refacing our cabinets was the best option. We have custom built cabinetry that was put in by the builder when the house was built in the 60's. We would have lost cabinet space by installing new pre-built cabinets as we would have needed to use many filler pieces. The real maple wood that was used in the refacing was just simply beautiful. The "new" cabinets along with the new counter tops replacing the vintage white with gold speckles made our kitchen a true showplace. I would recommend this process and anyone. It's a real value for your money. Also the installer is a true craftsman that really knows his job.

Jeffery S.
Munster, IN

Ray provided the quote and ideas to help us decide which cabinet doors would look best in our kitchen based on our decor. Jack handled the installation. WOW. He gave us a brand new kitchen by refacing for a fraction of the price if we would have had a total remodel. We are so happy!

Mokena, IL

They are the best for the money and are very neat and very good at the job . We are so happy with what they have done for us if you need a person it is jack he is so good please give them a;call We are so happy . Thank you so much Jack . The counter top is the greatest thank you again the Kagels in hickory hills ill PS if we do any more things in our home they will be the first we call thank you so much . We will send some pictures too jack so you can see the before and after . Ps service magicis great they tell you were they are and how they do the job and help you find the right person for you so be sure and go to the sight it is great

Hickory Hills, IL

It was a pleasure to work with you again. My cabinet refacing, done 12 years ago, has held up beautifully, so I was pleased to work with you again. Appointments were set up promptly, happened on time, and work was completed in a timely manner as promised. The cabinet work was wonderful and we were very pleased with the final result. I would recommend you work with these two very talented gentlemen if you need some work done and demand perfection

South Holland, IL

Ray and Jack went above and beyond my expectation. They are a fantastic team. Ray walked me through selecting color and style; and Jack's work with the installation was top notch. Being my first time through a project like this, Jack answered any questions I had along the way regarding the installation. I would recomend Ray and Jack to anyone looking to have their kitches done.

Chicago, IL

Thorough, responsive, "perfectionist" approach / results to installation, always communicating / managing our expectations, so satisfied with quality of product / work that we expanded project's original scope three (3) times to include pull-out base drawers / crown molding / pantry cabinets in Jan / Feb, 2009 timefram

Chicago, IL

My experience was wonderful. The workers arrived on time. They were very pleasant and professional. They described everything in detail and answered all of our questions. The quality of their work was magnificent. I have referred them to other family members who I know have similiar projects in mind. I will definitely use them on other home improvement projects in the near future

Chicago Heights, IL

Excellent work, professional people, on-time and for a reasonable price. Would recommend them without hesitation

Wheaton, IL

Staff was courteous, professional and pricing within reason and comparable to competition. New look on kitchen cabinets amazing. Defn would recommend this option if considering refacing

Chicago, IL

... All of their time lines were accurate and Jack did a beautiful job on our kitchen. We are very pleased with the way it looks and they were able to work within our budget. We would recommend Custom Wood Cabinet Refacing.

Carrie N.
Downers Grove, IL.

This job was fantastic from the first meeting with Ray to the quick install of my countertop to the finished cabinets done wonderfully by Jack; I could not have asked for a better group to work with. This group gave some great customer service and made this such a problem free process as I am extremely pleased with the look of my kitchen. They did a great job!!!!!!!

Chicago, IL

First class from start to finish. I would recommend this company. Ray and Jack were very personable and I felt at ease with their professionalisms. My cabinets are beautiful and I will miss Jacks hearty laugh.

Joanna J.
Evergreen Park, IL

Jack was great to work with. He was there when he said he would be & finished the job in 2 days! I had a couple of "concerns" & he fixed them with no problem. He also cleaned up everything when he was finished. My kitchen looks beautiful!! Can't believe I waited so long to do it. Ray was also very helpful & honest when we were making our selection. No "high pressure". All in all they did a great job! Many Thanks!

Mary L.
Lombard, IL.

Great workmanship, dependable... trustworthy... and willing to work with us in making changes and upgrades to our original design

Mike L.
Chicago, IL

I am very pleased with the service received from Custom Wood Cabinet Refacing. My cabinets were refaced bringing my kitchen into the 21st Century. Ray responded to my call and came out for a price quote quickly. Originally, I was told installation would take up to 6 weeks, but my cabinet's were ready and installed in 4 weeks. Installation only took 2 1/2 days. Jack the installer impressed me with his attention to details, you could tell he was an expert in his field by the quality of work. Jack even cleaned the area he worked in at the end of each day instead of leaving a mess. My cabinets are beautiful and I highly recommend Custom Wood Cabinet Refacing.

Carmen K.

Ray provided an assessment of our cabinets and a great selection of refacing options. Jack accurately estimated the installation time. The finished product was even better than we expected.  The new cabinets brought out the color in the granite and the rest of the woodwork.  Other additions such as hidden hinges, correcting the corner cabinet opening and woodwork improvements created a great new look

Laurel M.

I would highly recommend Custom Wood Cabinet Refacing. Our kitchen was stuck in the 70's but we liked the layout of the kitchen. We paid a fair price and received a great product. Jack is a craftsman he did a great job even ordering doors when he saw a problem that we hadn't noticed. We are very happy with the result. We felt comfortable and gave him a key which is something we have never done before. Thank you Jack and Ray

Mike B.

Our cabinets were 25 years old and in need of serious updating.  On the recommendation of a relative who CWCR did work for, we explored the possibility of the just refacing the cabinets because of cost.  Long and short is that CWCR does excellent work at a reasonable price and we are extremely satisfied.  Also, they suggested and built for us a new wine rack/cabinet bar area which looks great.  CWCR also did a complete quartz countertop installation which we are very pleased with.  As other relatives and friends see our new kitchen, they have been amazed at the transformation. Ray, Jack and Chad are professional, creative and provided to us excellent craftsmanship and customer service.  We could not be happier and highly recommend them!

Maggi B.

Our kitchen was in need of a face lift after we built our home in 1998. The kitchen cabinet doors were warped and the hinges, knobs and handles were badly worn. But the cabinets themselves were in perfect condition since we upgraded them to birch instead of oak during construction. I had been researching getting just new doors and after many quotes it seemed impossible. Many of the companies that quoted us told us that we needed a full remodel which would be in the $50k range. Finally I found Custom Wood Cabinet Refacing and connected with Ray Liston. He asked me for pictures and after setting an appointment he came out with some door samples. The doors were exceptionally well made. We chose the honey maple with glazing to get a 2 dimensional effect with the existing birch cabinets.

I ordered the cabinets in April and installation day was June 16th. Prior to that Ray came back with a sample door to make sure I was happy. Then I had the task of finding new knobs and handles which I decided to play up the stainless trim on my appliances and my stove. On installation day some drawer fronts were missing but Jack quickly acted on this and completed the job...less than one week later. To say that we are happy is an understatement. It has given our kitchen the facelift it needed and with the lighting and granite countertops we installed this year you can now see the beauty of the kitchen!!

Run to this company and save yourself money!!! If you have imagination and want to give your kitchen a facelift at a fraction of what a new kitchen costs you have found the right company. Dedicated perfectionists who will do what you ask within your budget. Now that's real service to the customer!!

Thank you Ray and Jack for your help in bringing back the excitement of why we built the house 21 years ago. Now to the bathrooms!!!!

Blessings to Ray, Jack and the team.

Sharon P.